FAQ End of tenancy cleaning |
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Frequently asked questions about End of Tenancy Cleaning Services in London |
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 | I am moving out of the property. When is the best time to have the property cleaned? |
 | We recommend that a cleaning service is scheduled once you have moved out and the property is free of personal belongings. |
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| When should I schedule my inventory check? |
| We recommend that your inventory check is scheduled no more than 48 hours after the cleaning service. |
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| What areas do you cover? |
| We offer cleaning service is most London Postcodes. |
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| Do you work over the weekend? |
| Yes, our services are available 7 days a week without any extra charges for weekends |
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| Do I have to be in the property during the cleaning service? |
| We only require your presence in the beginning and at the end of the service. The cleaners do not need to be supervised; however you are welcome to observe the service. |
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| What is included in the End of tenancy cleaning? |
| Our service includes deep cleaning of the whole property. Please follow the link to review the full TASK LIST. If you have any special requirements please advise us when you are placing your order. |
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| Are there any exclusions to your task list? |
| The service excludes cleaning of the external sides of the windows, painted walls, ceilings and balconies. |
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| Will the inside of the oven be cleaned? |
| Yes it will. |
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| Can you defrost my freezer? |
| Yes we can, on some occasions we might ask you to switch off the freezer before the cleaning starts. |
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| Do you provide cleaning equipment and materials? |
| We could arrange all cleaning detergents to be supplied by the cleaner and we could deliver the cleaning equipment required for the service*
*additional charge may apply
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| Do you offer Carpet cleaning service? |
| Yes we do. Please email or call us for a FREE estimate. |
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| Can you clean the carpets on the same day as the end of tenancy cleaning? |
| Yes, we can. These services are available at extra cost. If you need more information please call free: 0800 195 7848 our sales team will be happy to help. You can also follow the link for more information:
Carpet Cleaning Services
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| How long in advance do I have to book a cleaning session? |
| We usually require 48 hour notice to organise an End of Tenancy cleaning. Sometimes it might take longer but we will advise you what is the earliest we can send cleaner to you and can add you to our waiting list. |
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| Do you guarantee your End of Tenancy service? |
| Yes, we do. In the unlikely event that you are not completely satisfied with the service, we will organise a recovery cleaning FREE of charge. You need to request this within 24 hours of completion of the service |
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| Do you provide a receipt that the property has been professionally cleaned in case that I need to show it to my landlord? |
| Yes, we do. The cleaner will provide you with receipt on completion of the job and we will e-mail you an electronic copy. |
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| Do you charge per hour or per job? |
| We charge per hour and if the cleaning is taking us less/more time on the day, the quote will be amended accordingly. Minimum of 4 hours per visit apply. |
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| What payment methods do you accept? |
| We offer easy payment options. The payment is expected on the day of the cleaning. Cash, cheque, card payments are accepted. Please note that additional 4% surcharge may apply for credit card payments |
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| Are your prices subject to VAT? |
| Yes, our prices are subject to VAT. Final price will be provided before you place an order. |
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